Client Support Specialist

Job overview

The Client Support Specialist role is listed in North Charleston, SC, and the posting describes a remote and flexible work environment. The base salary is $60,000–$70,000 per year. ClearGov builds financial planning, budgeting, reporting, and transparency software for local governments and school districts.

What you'll do

• Learn ClearGov’s products and how client financial data flows through them
• investigate and resolve client issues by phone, email, chat, and remote sessions
• address complaints and follow up
• collaborate with product, data, and client-success teams
• coordinate bug-fix escalations
• communicate clearly
• create and maintain support articles, tutorials, and checklists.

What we're looking for

Skills & competencies

client support specialist

cleargov

north charleston sc

remote work environment

customer support

software support

troubleshooting

zendesk

jira

local government

school districts

$60k–$70k/year

8 am–5 pm et

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental and vision insurance
• FSA/HSA options
• life and disability insurance
• 401(k) or RRSP with 3.5% match
• holidays
• wellness days
• paid vacation, sick and safe time, parental, bereavement, and civic-service leave
• employee assistance program.

Why this role

Primary availability is expected between 8:00 a.m. and 5:00 p.m. ET. Experience with Zendesk, Jira, local governments, or school districts is a plus. The posting lists a remote and flexible work environment.

About the employer

ClearGov is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.