Customer Onboarding Specialist, PracticePanther

Job overview

The Customer Onboarding Specialist, PracticePanther role is listed in Miami, FL; the posting describes remote working flexibility but does not specify a fully remote or hybrid arrangement. Compensation is not specified. Paradigm provides legal practice software solutions, including PracticePanther, to help law firms manage and grow. The specialist helps new and existing customers adopt the software, resolve inquiries, and realize product value, supporting customer satisfaction, retention, and long-term client relationships.

What you'll do

• Onboard and train customers on PracticePanther
• advise clients on using the software to improve day-to-day efficiency
• manage a client portfolio and relationships
• respond to support inquiries by chat or phone
• collaborate with other departments and Customer Support to resolve and escalate issues
• collect product feedback
• drive product adoption and share best practices
• support client satisfaction and retention.

What we're looking for

Skills & competencies

customer onboarding

practicepanther

legal software

customer support

client relationships

software training

saas

product adoption

miami fl

paradigm

remote working flexibility

401(k) match

equity grants

paid parental leave

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid vacation, sick and parental leave
• remote working flexibility
• home-office budget
• 100% paid PPO medical, vision, and dental insurance
• 401(k) matching
• equity grants
• company retreats.

Why this role

The posting lists paid vacation, sick and parental leave, remote working flexibility, a home-office improvement budget, 100% paid PPO medical, vision, and dental insurance, 401(k) matching, equity grants, company retreats, and work-life balance culture.

About the employer

Paradigm is hiring for this role. Industry: Software Publishers. Sector: 51.