Senior Service Coordinator – HVAC Dispatch

Job overview

The Senior Service Coordinator – HVAC Dispatch role is onsite in Fort Worth, TX. Compensation is not specified. The role supports NTD Mechanical’s Mechanical Services division, which provides HVAC service, repair, and maintenance for commercial and industrial clients throughout Texas. The coordinator helps the service department run efficiently by organizing incoming requests and work orders, scheduling and dispatching technicians, communicating job updates, maintaining documentation, assisting with invoicing, and supporting service leadership with reporting and workflow improvements.

What you'll do

• Coordinate, schedule, and prioritize service calls and work orders
• dispatch technicians and monitor schedules
• communicate job updates and changes to field technicians
• handle customer calls, emails, and inquiries
• maintain documentation, reports, and digital job files
• assist with invoicing and required documentation
• support service leadership with reports, planning, and workflow improvements.

What we're looking for

Skills & competencies

senior service coordinator

hvac dispatch

full-time

fort worth tx

kelso industries

ntd mechanical

service department

technician scheduling

dispatch

customer service

work orders

hvac service

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• company-paid life insurance
• 401(k) with discretionary company match
• paid time off
• six paid company holidays
• company-provided laptop and, if required, iPad
• professional development opportunities.

Why this role

The posting identifies Foundation or similar service-management/ERP platform experience as preferred.

About the employer

Kelso Industries is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.