Call Center Agent

Job overview

The Call Center Agent role is onsite in Houston, TX. Compensation is not specified; the posting says compensation is based on the position and experience. Zolidco’s mission is to empower brands through strategic marketing and meaningful customer engagement. The role supports customer engagement by handling calls, answering questions, identifying needs, and helping customers find appropriate solutions. Accurate interaction records and adherence to call procedures support consistent service and team performance goals.

What you'll do

• Handle incoming and outgoing customer calls
• answer questions about products, services, and promotions
• provide accurate information
• identify customer needs and recommend solutions
• address routine concerns professionally
• maintain interaction records
• follow call procedures and service guidelines
• work toward individual and team performance goals.

What we're looking for

Skills & competencies

call center agent

full-time

onsite

houston tx

zolidco

customer service

inbound calls

outbound calls

customer engagement

call records

training provided

Work arrangement

• Weekend coverage required

Benefits & perks

• Training and ongoing guidance
• professional development and advancement opportunities
• supportive, collaborative team environment.

Why this role

Previous call center experience is welcome but not required; training and ongoing support are provided.

About the employer

Zolidco is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.