Automotive Customer Advocate

Job overview

The Automotive Customer Advocate role is onsite in Shelby, OH. The posting lists a $42,000 starting salary plus achievement bonuses. Sponsler Donley Ford of Shelby helps customers find vehicles and supports them through the purchase process. The advocate builds customer relationships through listening, clear information, and guidance from vehicle selection through delivery. The role contributes to a buying experience centered on trust, transparency, and customer care.

What you'll do

• Connect with customers, understand their needs, and help them find a vehicle
• explain vehicles, technology, pricing, and options
• guide customers through test drives, purchase, and delivery
• build relationships that support repeat business and referrals
• develop skills with the team.

What we're looking for

Skills & competencies

automotive customer advocate

customer relationships

vehicle sales

purchase process

test drives

customer education

sponsler donley ford

shelby oh

no automotive experience required

$42,000 starting salary

achievement bonuses

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with employer match
• health, dental, vision, and life insurance
• supplemental insurance options
• employee discounts
• training and professional development.

Why this role

No automotive experience is required; the employer says it will teach the business. Starting salary is $42,000 plus achievement bonuses.

About the employer

Sponsler Donley Ford Shelby is hiring for this role. Industry: New Car Dealers. Sector: 44.