Customer Retention Specialist — State Farm Agent Team Member

Job overview

The Customer Retention Specialist — State Farm Agent Team Member role is onsite in Mound, MN. The stated pay range is $60,000–$80,000 per year in expected total compensation, including base salary, commissions, and bonuses when performance goals are met. The role is with Colin Charlson State Farm’s independent agent office. The specialist supports customer loyalty and retention by answering policy and billing questions, handling coverage changes, resolving service issues, and following up with customers. The role also identifies coverage gaps during reviews and maintains accurate agency records, with training and coaching provided.

What you'll do

• Answer customer inquiries about insurance policies
• handle policy questions, billing inquiries, and coverage changes
• resolve service issues
• identify coverage gaps and service needs during reviews
• follow up to support customer loyalty and retention
• maintain accurate customer records
• obtain the required Property and Casualty license.

What we're looking for

Skills & competencies

customer retention specialist

insurance customer service

state farm agent team member

mound mn

colin charlson state farm

policy questions

billing inquiries

property and casualty license

$60k–$80k/year

no prior insurance experience required

paid training

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Base salary plus performance-based commission, 401(k) with employer match, health, life, and disability insurance, paid time off, paid company holidays, paid training, and structured onboarding.

Why this role

No prior insurance experience is required. The posting lists paid training, structured onboarding, uncapped commissions, health, life, and disability insurance, paid time off, paid holidays, and a 401(k) with employer match.

About the employer

Colin Charlson State Farm is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.