Customer Relations Representative – State Farm Agent Team Member

Job overview

The Customer Relations Representative – State Farm Agent Team Member role is onsite in Macon, GA. Compensation is $45,000–$60,000 per year. The position supports customer experience and growth at TJ Sutter’s State Farm insurance agency. The representative handles customer inquiries, maintains accurate records, supports retention efforts, and coordinates with agency colleagues to address customer needs. The role contributes to customer satisfaction and the agency’s service and growth goals.

What you'll do

• Manage customer inquiries and resolve issues
• maintain and update customer records
• assist with customer retention strategies
• coordinate with other departments to support customer satisfaction.

What we're looking for

Skills & competencies

customer relations

customer service

insurance agency

customer inquiries

issue resolution

customer records

customer retention

macon ga

tj sutter state farm agent

health insurance

paid time off

flexible schedule

performance bonus

license reimbursement

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement, performance-based bonus, health insurance, paid time off, flexible schedule, training and development, and advancement opportunities.

About the employer

TJ Sutter - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.