Digital Product Specialist

Job overview

The Digital Product Specialist role follows a hybrid schedule, primarily remote, with required office attendance as directed and at least once per week at the headquarters office in Auburndale, MA. The stated annual salary is $55,000. The role supports American Consumer Credit Counseling’s digital products and platforms. The specialist contributes to product quality and customer experience throughout the product lifecycle by documenting requirements, testing functionality, supporting releases, investigating issues, and identifying improvements. The work is coordinated with product, development, business, IT, counseling, marketing, client services, QA, and vendor partners.

What you'll do

• Support digital product planning, development, testing, implementation, and maintenance
• document requirements, user stories, workflows, and specifications
• participate in backlog refinement and sprint activities
• test web, mobile, and internal applications
• document and validate defects in Jira
• verify fixes and releases
• monitor production issues and support tickets
• research competitors and industry trends
• analyze customer feedback and product usage
• maintain product, testing, and release documentation.

What we're looking for

Skills & competencies

digital product specialist

hybrid

auburndale ma office

newton ma listing

american consumer credit counseling

$55,000 annual

product testing

quality assurance

jira

mobile applications

credit counseling

remote work flexibility

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• flexible spending accounts
• short- and long-term disability
• life insurance
• 401(k) with company match
• paid time off and holidays
• remote work flexibility
• professional development and training.

Why this role

The posting states that employees primarily work remotely, must report to the office as directed, and are required to be in the Auburndale headquarters office at least once per week.

About the employer

American Consumer Credit Counseling is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.