Guest Service Agent

Job overview

The Guest Service Agent role is onsite in Miami, FL, with compensation of $18 per hour. The Tony Hotel is a boutique hotel in South Beach focused on personalized hospitality and memorable guest experiences. As a member of the Front Office team, the agent helps make guest stays seamless and welcoming. The role handles arrivals, departures, reservations, payments, and guest requests while coordinating with hotel departments to support service and encourage repeat visits.

What you'll do

• Welcome guests
• manage check-in and check-out
• handle reservations, room assignments, billing, and payments
• respond to guest requests and concerns
• share local recommendations
• coordinate with Housekeeping, Engineering, and other departments
• maintain guest records in the property management system
• follow cash-handling and security procedures.

What we're looking for

Skills & competencies

guest service agent

miami fl

the tony hotel

full-time

onsite

hotel front desk

guest check-in

reservations

guest relations

property management system

$18/hr

evenings and weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• paid time off
• professional growth and career advancement opportunities.

Why this role

Hotel front desk or guest service experience is preferred. English is required; Spanish is preferred, and French or additional languages are a plus. Flexible schedules may include evenings, weekends, and holidays.

About the employer

The Tony Hotel is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.