Customer Experience Agent

Job overview

The Customer Experience Agent role is onsite in Woonsocket, RI, with compensation of $20 per hour. The schedule is Monday–Friday, 8:00 a.m.–4:30 p.m. The role supports Paraco Gas’s residential and business customers through front-desk service and customer support. Paraco is a family-owned propane marketer and energy services provider. The agent handles walk-in customer needs, account and payment transactions, and service inquiries while maintaining accurate records and a professional front desk. The role also resolves concerns, conducts follow-up and outbound calls during lower-volume periods, and completes administrative work to support customer satisfaction and daily operations.

What you'll do

• Assist walk-in customers with account, billing, payment, delivery, and general service inquiries
• process and balance cash, checks, and other payments
• update customer accounts and document interactions accurately
• resolve questions and concerns and de-escalate difficult situations
• conduct outbound calls and customer follow-ups during lower-volume periods
• complete administrative and departmental projects
• maintain an organized front desk and protect confidential information.

What we're looking for

Skills & competencies

customer experience agent

paraco gas

woonsocket ri

$20/hr

customer service

front desk

walk-in customers

account and billing support

payment processing

outbound follow-up

monday–friday

8:00 a.m.–4:30 p.m.

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, prescription, vision, and dental coverage
• 401(k) with company match
• paid time off
• company holidays
• tuition reimbursement
• uniform allocation
• propane discounts
• career advancement opportunities. Additional rewards may be available, including performance incentives, commissions, voluntary time off, team events, and professional development.

Why this role

Requires a high school diploma or GED and at least one year of heavy inbound call-volume customer service or call-center experience. Microsoft Office, 10-key calculator, and data-entry skills are listed; bilingual proficiency is a plus but not required. The position primarily supports walk-in activity and generally has limited inbound phone responsibilities.

About the employer

Paraco Gas Corp is hiring for this role. Industry: Other Chemical and Allied Products Merchant Wholesalers. Sector: 42.