Front Desk Agent

Job overview

The Front Desk Agent works onsite at Holiday Inn Express in Roselle, IL. Compensation is not specified. The role supports hotel guests by providing front-desk service and coordinating with other hotel departments. As an initial point of contact, the agent helps guests check in, handles reservations and inquiries, and addresses concerns. The role contributes to a welcoming stay and smooth hotel operations through courteous service and effective coordination.

What you'll do

• Greet guests and support check-in
• provide information about hotel facilities, services, and local attractions
• handle reservations, cancellations, and inquiries
• resolve guest concerns promptly and courteously
• coordinate with other hotel departments to support guest experiences.

What we're looking for

Skills & competencies

full-time

roselle il

holiday inn roselle

front desk agent

hotel guest services

check-in

reservations

guest inquiries

customer service

evening availability

weekend availability

holiday availability

travel discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible-position health, dental and vision benefits and 401(k)
• travel discounts
• wellness program
• on-demand pay opportunities
• leadership development.

Why this role

The posting describes comprehensive training, opportunities to grow and advance, eligible-position health, dental and vision benefits and 401(k), travel discounts, a wellness program, on-demand pay opportunities, and leadership development.

About the employer

Holiday Inn Roselle is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.