Customer Service Associate

Job overview

The Customer Service Associate role is an onsite position based in Sorrento, FL, offering a base pay of $18.50/hr. This role supports a Fortune 500 company's client services department, focusing on delivering exceptional customer experiences for well-known brands. This role exists to provide inbound support, resolve technical issues, and assist with billing concerns. The associate contributes to the team's goal of maintaining high-quality service standards through tech-powered innovation and compassionate communication.

What you'll do

• Provide inbound customer support, resolve technical issues, assist in correcting billing concerns, ensure the appropriateness of social media content, and deliver expert customer experiences.

What we're looking for

Skills & competencies

full-time

day shift

sorrento fl

concentrix

$18.50/hr

customer service

inbound support

technical support

billing support

no on-call

military friendly

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid holidays, paid training, and DailyPay enrollment.

Why this role

Fortune 500 company, award-winning culture, career growth potential, and inclusive environment.

About the employer

Concentrix is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.