Service Desk Administrator

Job overview

The Service Desk Administrator role is onsite in Cedar Rapids, IA, supporting employees across multiple offices. Pay is $54,605–$65,000 per year. HR Green’s IT team keeps employees connected and productive so they can support the company’s engineering projects and clients. The administrator serves as a first point of contact for technical support, resolving common user and device issues and escalating more complex cases with clear notes. The role also supports account and device lifecycle tasks, asset tracking, and end-user technology across office and remote settings.

What you'll do

• Respond to IT support requests by phone, email, and remote tools
• troubleshoot Windows 11, Microsoft 365, hardware, and Citrix issues
• image and deploy laptops using SCCM
• manage onboarding and offboarding accounts and equipment
• administer passwords, MFA, and permissions in Active Directory and Entra ID
• support printers, plotters, conference-room technology, and home-office setups
• track hardware inventory
• document tickets and Tier 2 escalations
• participate in an after-hours on-call rotation.

What we're looking for

Skills & competencies

service desk administrator

full-time

hr green

cedar rapids ia

it support

windows 11

microsoft 365

citrix

sccm

active directory

on-call rotation

$54,605–$65,000/year

Work arrangement

• Weekend coverage required

Benefits & perks

• HR Green describes a comprehensive benefits package and directs applicants to its total rewards information.

Why this role

Requires 1+ years of help desk or IT support experience, Windows 11 and Microsoft 365 knowledge, SCCM experience, basic Active Directory knowledge, a valid driver's license, and reliable transportation. Some regional travel is part of the role; CompTIA A+ or similar is a plus, not required.

About the employer

HR Green is hiring for this role. Industry: Engineering Services. Sector: 54.