Service Advisor / Automotive Service Manager

Job overview

The Service Advisor / Automotive Service Manager role is an onsite position located in Akron, OH, with compensation not specified. This role supports the service department at Summit Toyota by acting as the first point of contact for customers in the service lane. The role exists to manage the customer experience, explain repair processes, and ensure efficient technician scheduling. It contributes to the company's goals by maintaining high customer satisfaction and maximizing service department productivity.

What you'll do

• Oversee the flow of the service drive lane.
• Greet customers and explain repair processes.
• Manage technician scheduling and work distribution.
• Provide concierge support for customer inquiries.
• Ensure daily inventory of technician time is sold.
• Maintain a professional appearance and environment.
• Collaborate with the team to ensure prompt and effective service.

What we're looking for

Skills & competencies

full-time

day shift

akron oh

summit toyota

service advisor

automotive

customer service

service manager

retail

automotive repair

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, 401K, Paid Time Off, Paid Training

Why this role

Family owned and operated, paid training, employee vehicle purchase plans

About the employer

Summit Toyota is hiring for this role. Industry: New Car Dealers. Sector: 44.