Technical Support Analyst — Tier I

Job overview

The Technical Support Analyst — Tier I works in a hybrid arrangement based in South Jordan, Utah: full-time in the office for the first six months, then two to three days per week in the office and the remaining days from home. Compensation is not specified. Lightspeed provides cloud-based dealer management software for powersport, marine, RV, trailer, and golf-car dealerships. The analyst diagnoses software, networking, and hardware issues affecting dealership operations and supports dealers through phone, email, chat, and ticketing systems. Resolving cases, documenting outcomes, and surfacing recurring issues helps maintain dealer satisfaction and inform product improvements.

What you'll do

• Diagnose and troubleshoot software, networking, and hardware problems
• provide support by phone, email, live chat, and ticketing systems
• troubleshoot core DMS modules
• document resolutions and escalate unresolved issues
• manage support tickets and follow up
• collaborate on critical issues and process improvements
• partner with developers and product managers on recurring issues.

What we're looking for

Skills & competencies

technical support analyst

tier i

south jordan ut

lightspeed dms

full-time

hybrid

dealer management software

technical troubleshooting

windows os

networking and hardware

support tickets

career growth

Work arrangement

• Weekend coverage required

Why this role

After training, the role offers an option of four 10-hour shifts or five 8-hour shifts; career paths may include senior support, product management, leadership, or software development.

About the employer

Lightspeed DMS is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.