Customer Service Manager
Employment type
Full-time
Work setting
On-site
Location
Elyria, OH
Schedule
Day shift
Posted
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Job overview
The Customer Service Manager is an onsite role based in Elyria, OH. Compensation is not specified in the posting, and this role supports the customer service administration team at Crane Aerospace & Electronics. This role exists to lead the customer service team and drive operational excellence. The manager serves as a customer advocate, overseeing contract administration and order fulfillment while communicating the voice of the customer to improve business processes.
What you'll do
- Lead and develop customer service team
- manage metrics for annual operating plan
- allocate customer assignments
- drive standardization in order-to-delivery process
- champion continuous improvement
- serve as escalation point
- maintain internal/external relationships.
What we're looking for
- Skills & competencies
- full-timeday shiftelyria ohmanagercustomer serviceaerospaceorder managementleanmanufacturingonsitecrane
- Work arrangement
- Weekend coverage required
Benefits & perks
- Health, dental, vision, life, disability, 401k, PTO, tuition reimbursement.
Why this role
15 days PTO; 12 paid holidays; 401k with match; education reimbursement.
About the employer
Crane Aerospace & Electronics is hiring for this role. Industry: Other Aircraft Parts and Auxiliary Equipment Manufacturing. Sector: 33.
Additional details
- Industry sector
- 33
- Industry
- Other Aircraft Parts and Auxiliary Equipment Manufacturing
- Occupation code
- 11-3012.00
You'll be redirected to the employer's application page.
Listing ID: 50337cfb-85df-4738-a6f1-b9d4a7fe3379