Contact Center Quality Assurance Manager
Employment type
Full-time
Work setting
On-site
Location
Tampa, FL
Schedule
Day shift
Posted
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Job overview
The Contact Center Quality Assurance Manager is an onsite full-time role based in Tampa, FL, with MCI Careers. This position leads the QA function for a BPO contact center. The role exists to ensure service quality, compliance, and continuous improvement across client accounts. By leading the QA team and analyzing performance trends, the manager helps drive operational excellence and customer satisfaction.
What you'll do
- Lead QA team in monitoring interactions.
- Develop QA frameworks and scorecards.
- Analyze quality trends and provide insights.
- Ensure compliance with standards.
- Conduct coaching and feedback sessions.
What we're looking for
- Skills & competencies
- full-timeday shifttampa flqa managercontact centerbpoquality assuranceoperationsmanagementonsiteno on-call
- Work arrangement
- Weekend coverage required
Benefits & perks
- Competitive salary, professional growth.
Why this role
Leadership role, BPO environment, focus on operational excellence.
About the employer
MCI Careers is hiring for this role. Industry: Private Mail Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Private Mail Centers
- Occupation code
- 11-3051.00
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Listing ID: 4ff9f65d-4f54-40ef-8675-3579bde2bde9