Support Call Center Agent

Job overview

The Support Call Center Agent role is hybrid in Rockville, MD, with pay of $20–$22 per hour. The position is described as a full-time, 40-hour assignment; the Support Center is open Monday through Friday, 8 a.m. to 8 p.m. Eastern, with three days in the office and two remote. The agent fields calls from investors, registered representatives, and other industry professionals. The agent helps callers resolve registration and system questions by researching, documenting, and responding to inquiries. The role supports the client’s Support Center through customer service, functional and navigational guidance, and escalation of complex issues to senior staff or subject matter experts.

What you'll do

• Interface with industry members, regulatory users, peers, and management about potential business and technical issues related to Support Center systems. Intake calls, research and resolve issues, and document inquiries. Provide customer service and functional and navigational support
• assist firms with routine credentialing and system questions
• consult senior staff or subject matter experts on complex issues
• and develop proficiency in registration rules.

What we're looking for

Skills & competencies

support call center agent

customer support

call intake

issue research

issue documentation

registration support

credentialing

hybrid

rockville md

$20–$22/hour

sga inc.

Work arrangement

• Weekend coverage required

Why this role

The posting seeks one full-time agent and one part-time agent and requires a bachelor's degree. Hybrid schedule is three days in office and two remotely; Support Center hours are Monday–Friday, 8 a.m.–8 p.m. EST.

About the employer

SGA Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.