Administrative Assistant / Customer Service Specialist

Job overview

The Administrative Assistant / Customer Service Specialist role is onsite in Pompano Beach, FL, with pay of $17–$18 per hour. 5th HQ is recruiting for a client in Pompano Beach. The role combines customer service and office administration, handling customer messages and refunds while supporting returns, reporting, invoices, communications, scheduling, and records. The position helps keep customer requests and routine office processes organized and moving forward.

What you'll do

• Respond to Amazon customer service messages
• process refunds and learn customer returns
• run daily reports and follow up on action items
• review invoices and potentially learn deposit processing
• handle phone calls, emails, and correspondence
• schedule appointments and meetings
• maintain office records, databases, and filing systems
• prepare reports, presentations, and documents.

What we're looking for

Skills & competencies

administrative assistant

customer service

pompano beach fl

5th hq

$17–$18/hr

bilingual english/spanish

amazon customer messages

refund processing

office administration

microsoft office

scheduling

records management

Work arrangement

• Weekend coverage required

Why this role

The posting requires bilingual English/Spanish skills and proficiency with Microsoft Office Suite; previous customer service or administrative experience is preferred.

About the employer

5th HQ is hiring for this role. Industry: Office Administrative Services. Sector: 56.