Contact Center Customer Service Representative (Part-Time)

Job overview

The Contact Center Customer Service Representative (Part-Time) role is onsite in Las Cruces, NM, with pay of $12.65–$14.51 per hour. MCI provides customer experience, business process outsourcing, and technology solutions across multiple industries and countries. The representative handles customer inquiries and resolves issues while representing client brands. Accurate information, detailed interaction records, and adherence to procedures help support service quality, efficiency, and customer satisfaction.

What you'll do

• Handle inbound customer calls, emails, or chats
• provide information about products, services, and billing
• resolve complaints and escalate when needed
• maintain detailed records of customer interactions
• follow company procedures and compliance guidelines
• work toward quality, efficiency, and customer satisfaction goals
• participate in training and coaching.

What we're looking for

Skills & competencies

contact center customer service representative

part-time

customer service

inbound calls

email and chat

customer complaints

crm systems

english and spanish

las cruces nm

mci careers

$12.65–$14.51/hr

high school diploma or equivalent

Work arrangement

• Weekend coverage required

Why this role

The posting requires English and Spanish fluency, a high school diploma or equivalent, and at least one year of customer service experience, preferably in a contact center.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.