Customer Success Manager
Compensation
$75k – $100k /yr
Employment type
Full-time
Work setting
On-site
Location
Madison, WI
Schedule
Day shift
Posted
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Job overview
The Customer Success Manager is an onsite role based in Madison, WI, with a salary range of $75,000 to $100,000 per year. This position manages a portfolio of accounts for Cleo. This role exists to drive customer loyalty, retention, and expansion. The manager conducts business reviews, monitors customer health, and translates platform capabilities into business outcomes, ensuring customers realize value from the Cleo platform.
What you'll do
- Manage a portfolio of 30+ accounts.
- Conduct Quarterly Business Reviews (QBRs).
- Monitor customer health indicators.
- Identify upsell and cross-sell opportunities.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
What we're looking for
- Skills & competencies
- full-timeday shiftmadison wicleocustomer successsaasaccount managemententerprise softwareretentionexpansion$75k-$100k/yr
- Work arrangement
- Weekend coverage required
Benefits & perks
- 401(k) match, flexible PTO, health/dental/vision, and parental leave.
Why this role
Requires 5+ years of experience in SaaS or Enterprise Software.
About the employer
Cleo is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 11-2022.00
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Listing ID: 4fb87fa1-7169-47ce-8246-e2ac213a1a19