Guest Service Manager

Job overview

The Guest Service Manager is an onsite, full-time position in Rutherford, California. The starting salary is $85,000–$90,000 per year. Auberge du Soleil is a luxury Napa Valley property with accommodations, a Michelin Star Restaurant, and a wellness retreat. The manager leads Guest Services operations across Front Office, Concierge, Bell, and Valet, ensuring a seamless and personalized guest journey. The role develops the team, maintains luxury service standards, resolves guest concerns, and supports operational and financial performance within the Rooms Division.

What you'll do

• Lead Guest Services operations and develop managers and team members
• oversee guest experience from pre-arrival through post-stay
• coordinate VIP arrivals and special requests
• address escalated concerns and monitor guest feedback
• oversee front desk, concierge, bell, and valet operations
• manage staffing and resources
• support budgets, labor, and revenue objectives
• collaborate across departments
• serve as Manager on Duty when assigned
• maintain systems, procedures, and service standards.

What we're looking for

Skills & competencies

guest service manager

full-time

rutherford ca

luxury hospitality

front office

concierge

bell

valet

guest experience

rooms division

forbes five-star standards

$85k–$90k

auberge du soleil

Work arrangement

• Weekend coverage required

Why this role

Leadership role spanning Front Office, Concierge, Bell, and Valet at a Forbes Five-Star luxury property; schedule flexibility based on business demands.

About the employer

Auberge du Soleil is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.