Customer Service Representative

Job overview

Customer Service Representative is an onsite, full-time role in Whitestown, IN, scheduled Monday through Friday, 7:45 a.m. to 4:45 p.m., with occasional Saturdays. Pay is $21–$24 per hour. The Customer Service team connects Ferraro Foods’ customers with sales and operations to support accurate orders and issue resolution. The representative processes orders, responds to customer inquiries, researches account and service issues, and coordinates with sales, operations, and transportation teams. Accurate records and follow-up help maintain service levels and resolve customer needs.

What you'll do

• Process customer orders accurately
• handle inbound and transferred calls
• answer questions about products, pricing, delivery, and services
• support sales and internal teams
• research and resolve billing discrepancies, order errors, and service concerns
• liaise among customers, sales, operations, and transportation
• follow up on open items
• research credits, returns, and pricing issues
• coordinate delivery, pickup, and routing inquiries
• maintain interaction and account records
• process credits and billing adjustments.

What we're looking for

Skills & competencies

customer service representative

whitestown in

ferraro foods

full-time

monday–friday

occasional saturdays

7:45 a.m.–4:45 p.m.

order processing

customer support

food industry

$21–$24 per hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision
• 401(k) with company contribution
• paid time off
• paid holidays
• additional voluntary benefits.

Why this role

The posting requests 2+ years of customer service, data entry, or administrative experience and experience with high call volume and/or order entry.

About the employer

DELCO & FERRARO OF INDIANA, LLC is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.