Service Coordinator

Job overview

The Service Coordinator role is onsite in Monroe, OH. Compensation is described as competitive, with no numeric amount specified. The position supports DeSHAZO’s aftermarket field service operations for its cranes and automation systems. The coordinator provides project-management and administrative support to service work by scheduling technicians, arranging equipment and parts, tracking service documentation, and coordinating billing and customer communication. The role helps service projects progress efficiently and supports DeSHAZO’s inspection, repair, modernization, and rebuild services.

What you'll do

• Assist the service manager with customer calls and technician scheduling
• ensure equipment is onsite for project completion
• research and procure parts and supplies
• review service tickets for completion and accuracy
• coordinate timely customer billing and invoicing
• review inspection reports and communicate findings to customers
• at times travel with technicians to observe project progress and communicate with customers in person.

What we're looking for

Skills & competencies

service coordinator

deshazo

aftermarket field service

technician scheduling

project coordination

customer calls

service tickets

parts procurement

inspection reports

monroe oh

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with match
• company-paid short-term disability and basic life insurance
• long-term and additional life insurance available
• employee assistance program
• nine paid holidays
• PTO
• tool purchase program
• weekly pay with direct deposit.

Why this role

Requires at least one year of administrative experience; industrial-setting experience is a plus. The role uses Microsoft Office and other computer programs and requires learning DeSHAZO-specific software. Travel with technicians is described as occasional or situational.

About the employer

DeSHAZO LLC is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.