Call Center Representative (Hybrid)
Employment type
Full-time
Work setting
On-site
Location
Pensacola, FL
Schedule
Day shift
Posted
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Job overview
The Call Center Representative (Hybrid) role is an onsite-to-hybrid position based in Pensacola, FL. Compensation is not specified for this role, which supports the customer support department at Employbridge. This role serves as the front line of support for recipients, clients, and drivers. The representative ensures customer satisfaction and aids drivers in achieving on-time delivery goals by managing inquiries and documenting interactions.
What you'll do
- Maintain professional attitude, respond to inquiries via phone/email/Slack/chat, escalate issues, initiate outbound follow-ups, participate in process improvement, and document interactions.
What we're looking for
- Skills & competencies
- full-timeday shiftpensacola flemploybridgehybridcall centercustomer supportdata entrytemp-to-hireno on-call
- Work arrangement
- Weekend coverage required
Benefits & perks
- Company laptop provided after 6 months
Why this role
Temp to hire, promotion opportunities, hybrid work after training, bilingual Spanish/English preferred.
About the employer
Employbridge is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 4f9ceeae-72bc-4210-895e-470e41ad9589