Product Support Administrator

Job overview

The Product Support Administrator role is hybrid, with the listing identifying Cleveland, OH. Compensation is not specified. Arrow International makes charitable gaming products, including pull tabs, bingo paper, and electronic gaming systems. The administrator processes customer orders accurately and on time, resolves order-related questions, and coordinates with internal teams to support fulfillment. The role also maintains order records and data integrity while helping customers and distributors receive timely updates.

What you'll do

• Enter customer orders into AS400 and Lansa systems
• review orders for accuracy, completeness, and pricing
• communicate with customers, sales representatives, and internal departments to resolve issues
• monitor and update orders and lease status
• maintain order records
• respond to status, delivery, and backorder inquiries
• coordinate with shipping, inventory, and production
• process returns using Salesforce
• meet order-processing deadlines.

What we're looking for

Skills & competencies

product support administrator

hybrid

cleveland oh

arrow international

order entry

customer service

as400

lansa

salesforce

order management

inventory coordination

charitable gaming products

Work arrangement

• Weekend coverage required

Benefits & perks

• Profit-sharing
• 401(k) matching
• benefits
• paid time off, including an additional bonus week every July.

Why this role

The source describes an office-based or hybrid environment depending on company policy, standard business hours, and occasional overtime during peak periods. Requires a high school diploma or equivalent and 1–3 years of relevant experience.

About the employer

Arrow International Inc is hiring for this role. Industry: All Other Miscellaneous Manufacturing. Sector: 33.