Deskside Services Level 2 Technician

Job overview

The Deskside Services Level 2 Technician role is onsite in Warsaw, IN. Compensation is not specified. The role provides Level 2 technical assistance for end-user devices and related hardware, software, operating system, and network issues.

What you'll do

• Troubleshoot hardware and software across multiple technologies
• resolve and document end-user inquiries
• install desktop and laptop software using approved tools
• troubleshoot operating systems and LAN/WAN connections
• update tickets and knowledge-base content
• coordinate warranty repairs and vendor escalations
• raise and coordinate problem-management issues
• participate in projects.

What we're looking for

Skills & competencies

deskside services level 2

warsaw in

onsite

level 2 support

end-user devices

hardware troubleshooting

software troubleshooting

lan/wan

ticket documentation

knowledge base

techdigital corporation

Work arrangement

• Weekend coverage required

Why this role

Life sciences or healthcare background is a plus; role requires walking long distances and lifting up to 50 pounds without assistance, and may involve dirty, hot, or cold environments and kneeling.

About the employer

TechDigital Corporation is hiring for this role. Industry: Other Computer Related Services. Sector: 54.