Dental Call Center Representative

Job overview

Dental Call Center Representative at Sage Dental. This is a Full-Time, onsite position in Lake Worth, FL. Compensation is not specified. Sage Dental is a leading Dental Support Organization focused on patient-centric care and innovation.

What you'll do

• Handle high volume inbound and/or outbound calls.
• Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses.
• Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin).
• Utilize scripts and tools appropriately.
• Collect the insurance information from patients, if applicable, and make the proper notations on the schedule.
• Diffuse difficult calls or seek assistance when necessary.
• Offer marketing promotions and educate the appropriate calls on our in-house discount program.
• Receive and promptly respond to real-time customer queries via webchat.
• Ability to document issues and resolutions.
• Provide exceptional customer service.
• Meet daily, weekly, and monthly department goals set forth by management.
• Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives.
• Adhere to all company policies and procedures, and abide by HIPAA regulations.

What we're looking for

Education

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Experience

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Skills & competencies

dental call center representative

sage dental

full-time

onsite

lake worth fl

customer service

patient support

call center

scheduling

hipaa

About the employer

Sage Dental is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.