Hotel Front Desk Agent

Job overview

The Hotel Front Desk Agent role is onsite in Boca Raton, FL, at $16.50 per hour. The hotel’s hospitality team works to provide guests with a comfortable and positive stay. The agent manages guest arrivals, departures, reservations, payments, and inquiries while coordinating with housekeeping and other departments. The role supports accurate hotel operations and responsive guest service.

What you'll do

• Greet guests
• process check-ins and check-outs
• manage reservations, cancellations, and booking inquiries
• answer calls, emails, and guest questions
• process payments and maintain billing records
• resolve guest complaints
• coordinate room readiness with housekeeping and other departments
• update guest records and reservation systems
• provide information about amenities and local attractions
• follow hotel policies, security procedures, and service standards.

What we're looking for

Skills & competencies

hotel front desk agent

boca raton fl

sonesta select

guest services

check-in and check-out

reservations

payment processing

customer service

hotel operations

weekend availability

$16.50/hr

Work arrangement

• Weekend coverage required

Why this role

High school diploma or equivalent; hospitality training is a plus. Previous customer service or hotel experience is preferred. Some weekend, holiday, and varied-shift availability is required.

About the employer

Sonesta Select Boca Raton Town Center is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.