Inbound Customer Care Representative (Tolling)

Job overview

The Inbound Customer Care Representative (Tolling) role is onsite in Tampa, FL. Compensation is $14–$15.20 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services through on-site and remote contact centers. The representative handles customer contacts, resolves account and process questions, processes payments, and documents claims. The role supports a positive customer experience through accurate information, problem-solving, and appropriate coordination or escalation.

What you'll do

• Handle inbound and outbound contacts professionally
• listen to customers and resolve issues
• research systems and coordinate with departments
• manage accounts and process claims
• follow scripts and procedures
• answer questions using training and knowledge resources
• protect confidential information
• escalate issues as needed
• attend training and meetings
• meet attendance and schedule requirements.

What we're looking for

Skills & competencies

inbound customer care representative

tolling

mci careers

tampa fl

customer service

contact center

payment processing

account management

paid training

$14–$15.20/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training
• advancement opportunities
• incentives
• full benefits.

Why this role

Entry-level position; prior contact center experience is not required, and paid training is provided.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.