Customer Service Representative, Member Care (11 a.m.–4 p.m. ET)

Job overview

The Customer Service Representative, Member Care role is fully remote for candidates residing in Florida, Georgia, North Carolina, Ohio, Texas, or Utah. Compensation is $20 per hour. Sidecar Health’s mission is to make excellent healthcare affordable and accessible.

What you'll do

• Handle inbound member calls and chats about benefit amounts, plan benefits, and lower-cost care
• resolve issues and complaints with empathy and accuracy
• build rapport by listening carefully
• and follow policies and procedures while maintaining detailed records. The role may grow to include process improvement and expanded claims or member-escalation responsibilities.

What we're looking for

Skills & competencies

customer service representative

member care

remote

eligible states only

sidecar health

part-time

11 a.m.–4 p.m. et

$20/hour

inbound calls and chats

health insurance support

paid training

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical coverage from day one with premiums paid for employee and dependents
• $50 monthly internet reimbursement
• $50 monthly phone reimbursement
• paid training.

Why this role

Part-time schedule is 11 a.m.–4 p.m. Eastern Time, with four weeks of required paid training from 9 a.m.–5:30 p.m. ET. Medical coverage begins on day one, with the premium paid by Sidecar for the employee and dependents; the company also reimburses $50 monthly for internet and $50 monthly for phone.

About the employer

Sidecar Health is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.