Customer Retention Specialist

Job overview

The Customer Retention Specialist position is onsite in Shawnee, OK, with a stated salary range of $40,000–$45,000 per year. The role supports Natalie Arnett - State Farm Agent’s customer relationships and office growth; the agency says it helps people protect what matters most. The specialist contacts existing customers about renewals and coverage options, reviews accounts for needed updates, documents interactions, and works with teammates on retention and outreach objectives. Prior insurance experience and applicable state insurance licenses are required.

What you'll do

• Communicate with existing customers about renewals and coverage options
• review accounts and assist with updates
• identify ways to improve customer satisfaction and engagement
• maintain accurate interaction records
• collaborate on retention and outreach objectives.

What we're looking for

Skills & competencies

customer retention

insurance

policy renewals

customer outreach

account reviews

customer engagement

insurance license required

shawnee ok

natalie arnett state farm

$40k–$45k per year

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k)
• performance-based bonus
• flexible schedule
• health insurance
• paid time off
• advancement opportunities
• training and development.

Why this role

Prior insurance experience, preferably with State Farm, and applicable state insurance licenses are required.

About the employer

Natalie Arnett - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.