Customer Service – After-Hours Representative

Job overview

The Customer Service – After-Hours Representative role is listed in Dallas, TX; the posting describes a flexible work standards policy that may be hybrid or remote, but does not specify this role’s arrangement. Compensation is not specified. The role supports merchant-facing service for Talus Payments, a technology-driven payment processing company. The representative handles customer service and technical support inquiries during overnight hours, diagnosing issues and guiding merchants toward resolutions. The role also documents cases, trains merchants on products, escalates unresolved issues, and coordinates with risk and day-shift teams.

What you'll do

• Answer inquiries by chat, email, and phone
• diagnose hardware, software, and network problems
• guide users through troubleshooting
• answer basic billing and deposit questions
• document issues and resolutions in CRM and tickets
• escalate unresolved issues
• train merchants on products
• de-escalate concerns
• coordinate fraud-related account or device deactivations with Risk
• document issues for day-shift teams.

What we're looking for

Skills & competencies

after-hours representative

dallas tx

talus payments

merchant support

customer service

technical support

phone support

chat support

email support

payment processing

Work arrangement

• Weekend coverage required

Benefits & perks

• Health benefits
• 401(k) with company match
• casual dress environment
• flexible work standards policy described as hybrid or remote.

Why this role

The assigned shift schedule is confirmed after applicable training; the posting lists a flexible work standards policy that may be hybrid or remote.

About the employer

Talus Payments is hiring for this role. Industry: Financial Transactions Processing, Reserve, and Clearinghouse Activities. Sector: 52.