Senior Help Desk Analyst – 2nd Shift

Job overview

The Senior Help Desk Analyst – 2nd Shift works 100% onsite in Washington, D.C., Wednesday through Saturday from 3:00 p.m. to 11:30 p.m.; compensation is not specified. The role supports the Federal Reserve Board’s Division of Information Technology Help Desk as part of a Tier 1 organization. The analyst provides desktop and help desk support to internal customers, documents and resolves issues, and coordinates with technical support teams. The position helps maintain service coverage and reliable access to workplace technology, including during designated holidays and weather closures.

What you'll do

• Provide Tier 1 help desk and desktop support
• open and maintain cases in ServiceNow
• troubleshoot Windows 10 and 11, Microsoft 365, HP devices, network, VPN, and smartphones
• communicate with customers by phone and email
• document and summarize issues
• follow standard operating procedures
• support designated holiday coverage and overtime as required.

What we're looking for

Skills & competencies

senior help desk analyst

2nd shift

wednesday–saturday

3:00 pm–11:30 pm

onsite

washington dc

servicenow

microsoft 365

windows 10 and 11

desktop support

u.s. citizenship required

public trust clearance

Work arrangement

• Weekend coverage required

Why this role

U.S. citizenship required; federal background check and Public Trust clearance required; telework unavailable; initial two weeks of training on first shift, 7:00 a.m.–3:30 p.m.

About the employer

System One is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.