Senior Customer Operations Manager

Job overview

The Senior Customer Operations Manager is an onsite role based in Wadsworth, IL. Compensation is not specified for this position, which supports the Kenosha Branch operations. This role exists to manage backorder and custom drop-ship operations while ensuring high quality, speed, and accuracy. The manager guides team leaders in analyzing department results and builds strong vendor relationships to enhance service quality.

What you'll do

• Manage Backorder and Custom / Drop-Ship operations
• guide leaders in analyzing department results
• track and report gross profit, return, vendor performance and customer feedback metrics
• build strong vendor relationships.

What we're looking for

Skills & competencies

full-time

day shift

wadsworth il

uline

management

customer service

product management

operations

onsite

no on-call

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance coverage, 401(k) with 6% employer match, multiple bonus programs, paid holidays, generous paid time off, Tuition Assistance Program.

Why this role

5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.

About the employer

Uline, Inc. is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.