Guest Services Associate, Second Shift

Job overview

The Guest Services Associate, Second Shift role is onsite in Sevierville, TN. Compensation is not specified. At Club Wyndham Smoky Mountains, the role supports Travel + Leisure Co.’s vacation ownership and travel membership business by helping guests have memorable resort stays. The associate welcomes guests and supports their stay from registration through checkout. By handling reservations, transactions, guest inquiries, and folio checks accurately, the role contributes to a smooth and positive guest experience.

What you'll do

• Welcome guests
• guide them through registration
• issue unit keys and provide resort and local attraction information
• process cash and credit card transactions
• balance receipts and perform bucket checks
• complete checkout procedures and verify folio charges and credits
• reserve and confirm individual or group reservations
• provide room rate quotes
• respond to guest inquiries and concerns.

What we're looking for

Skills & competencies

guest services associate

second shift

guest relations

resort hospitality

guest registration

reservations

cash handling

checkout

sevierville tn

club wyndham smoky mountains

travel + leisure co.

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, flexible spending accounts, life and accident coverage, disability, and other benefits subject to eligibility
• possible paid time off, parental leave, holidays, 401(k) with employer match, volunteer time, legal and identity theft plan, wellness program, and Employee Assistance Program.

Why this role

The source title specifies second shift. Benefits eligibility and some benefits depend on hours worked, position, and applicable requirements; temporary and seasonal associates are ineligible for paid time off.

About the employer

Travel + Leisure Co. is hiring for this role. Industry: All Other Traveler Accommodation. Sector: 72.