Traveling Real Estate Customer Service Agent

Job overview

The Traveling Real Estate Customer Service Agent role provides onsite support at assigned properties, with Birmingham, AL listed as the job location. Compensation is not specified. ARCAN Capital acquires and manages apartment properties across the Southeastern United States and aims to provide residents with positive living experiences. The agent travels between communities to assist residents and onsite teams, resolve concerns, and support daily operations. The role contributes to resident satisfaction and consistent service by helping with property transitions, community standards, and operational feedback.

What you'll do

• Travel between properties to support daily operations and service standards
• respond to resident inquiries, service requests, and concerns
• conduct property walk-throughs and coordinate maintenance needs with onsite teams
• assist with move-ins, move-outs, leasing procedures, and resident communications
• monitor competitor properties and industry trends
• follow company policies, fair housing regulations, and community guidelines
• support resident events and outreach
• provide operational feedback to management.

What we're looking for

Skills & competencies

traveling real estate customer service agent

property management

resident services

apartment communities

leasing support

fair housing

birmingham al

arcan capital

multi-property support

frequent travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits, two weeks of paid vacation, five days of PTO/sick leave, and a matching 401(k) program.

Why this role

The posting calls for frequent travel as needed and willingness to work variable hours, including evenings, weekends, and holidays.

About the employer

ARCAN Capital is hiring for this role. Industry: Residential Property Managers. Sector: 53.