Customer Retention Specialist – State Farm Agent Team Member

Job overview

The Customer Retention Specialist – State Farm Agent Team Member role is onsite in Chickasha, OK; compensation is $30,000–$45,000 per year. Michael Day’s State Farm agency helps people protect what matters through insurance support and community service. The specialist maintains relationships with existing customers through renewal outreach, account reviews, and coverage updates. The role supports customer satisfaction and office growth by documenting interactions and coordinating retention and outreach efforts with the team.

What you'll do

• Contact existing customers about renewals and coverage options
• review accounts and assist with updates or changes
• identify ways to improve customer satisfaction and engagement
• maintain accurate interaction records
• collaborate with team members on retention and outreach objectives.

What we're looking for

Skills & competencies

customer retention specialist

state farm agent team member

michael day

chickasha ok

insurance agency

customer renewals

coverage options

account reviews

$30k–$45k/year

performance bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting lists performance-based bonuses, opportunities for advancement, and a competitive salary.

Why this role

Applicable state insurance licenses must be obtained; the posting lists performance-based bonuses and advancement opportunities.

About the employer

Michael Day - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.