Workforce Management Forecasting Analyst

Job overview

The Workforce Management Forecasting Analyst role is hybrid and may be based in Charlotte, NC; Reno, NV; or Irving, TX. Base compensation is $51,920–$64,900 per year, with a 25% annual bonus target paid quarterly. Figure is a blockchain-native capital marketplace and financial technology company. The analyst supports contact-center staffing and service goals by forecasting demand, planning capacity, and identifying variances from staffing plans and service targets. The role turns operational data into recommendations and process improvements that support efficient service delivery and strategic decisions.

What you'll do

• Gather and analyze historical performance, volume trends, and seasonality data for forecasting
• identify deviations from planned staffing levels and service targets
• assess forecasting variances against business objectives
• provide data-based recommendations to improve operational efficiency and service delivery
• conduct capacity planning
• document scheduling, forecasting, and capacity-planning procedures
• identify and help implement workforce management process improvements
• analyze volume discrepancies and call-arrival patterns.

What we're looking for

Skills & competencies

workforce management

forecasting analyst

hybrid

charlotte nc

reno nv

irving tx

figure lending

contact center

capacity planning

sql

nice

$51,920–$64,900/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage, with 100% employer-paid premiums for employees and dependents on select plans
• HSA, FSA, Dependent Care FSA, 401(k), commuter benefits, life and disability insurance, 11 observed holidays, PTO, up to 12 weeks of paid family leave, and continuing education reimbursement.

Why this role

Hybrid role with three listed office options; 25% annual bonus target paid quarterly; company states it will not sponsor work visas.

About the employer

Figure Lending is hiring for this role. Industry: International, Secondary Market, and All Other Nondepository Credit Intermediation. Sector: 52.