Guest Services Associate — Club Wyndham Great Smokies

Job overview

The Guest Services Associate role is onsite in Sevierville, TN. Compensation is not specified. Travel + Leisure Co. operates vacation ownership, travel club, and lifestyle travel brands, and its associates help create vacation experiences for travelers. The associate welcomes guests and supports their stay from registration through checkout. The role handles reservations, transactions, guest inquiries, and resort information to help provide accurate, responsive service.

What you'll do

• Welcome guests
• guide registration and issue unit keys
• provide resort and local attraction information
• process cash and card transactions
• balance receipts and complete bucket checks
• complete checkout and verify folio charges and credits
• reserve and confirm individual or group reservations
• provide room-rate quotes
• respond to guest inquiries and concerns.

What we're looking for

Skills & competencies

guest services associate

resort hospitality

guest check-in

reservations

cash handling

guest checkout

sevierville tn

club wyndham great smokies

travel + leisure co.

room rate quotes

customer service

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• For associates working 30 or more hours per week: medical, dental, vision, flexible spending accounts, life and accident coverage, disability, and other benefits subject to eligibility
• paid time off and holidays may depend on position
• 401(k) with employer match subject to eligibility.

Why this role

Guest-facing resort role combining front-desk service, reservations, cashiering, and checkout responsibilities.

About the employer

Travel + Leisure Co. is hiring for this role. Industry: All Other Traveler Accommodation. Sector: 72.