Contact Center Representative – Part-Time

Job overview

The Contact Center Representative role is onsite in Savannah, GA. Pay is $13.21–$16.45 per hour. MCI provides customer experience, business process outsourcing, and technology solutions to organizations across multiple industries.

What you'll do

• Handle inbound and outbound calls
• answer customer inquiries courteously
• provide accurate information about products, services, and policies
• resolve issues or escalate complex cases
• document interactions in the CRM
• meet call quality, handle-time, and customer satisfaction metrics
• and participate in training and coaching.

What we're looking for

Skills & competencies

contact center representative

part-time

savannah ga

mci careers

$13.21-$16.45/hour

inbound calls

outbound calls

customer inquiries

crm documentation

customer service

problem solving

ongoing training

spanish a plus

Work arrangement

• Weekend coverage required

Why this role

The role includes ongoing training and coaching; English-Spanish fluency is a plus, not a requirement.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.