Senior Customer Service Manager

Job overview

The Senior Customer Service Manager is an onsite role based in Duluth, GA. This position supports the customer service department at Uline, a leading distributor of shipping and packaging materials. Compensation is not specified in the posting. This role exists to manage the day-to-day operations of a 90+ person contact center, including front-line production and back-office operations. The manager is responsible for guiding and developing staff, monitoring performance metrics, and recruiting and retaining talent to ensure the highest levels of customer service.

What you'll do

• Manage day-to-day operations of 90+ person contact center.
• Guide and develop managers, team leads, and representatives.
• Review daily and weekly reports to monitor performance metrics.
• Recruit, retain, and motivate staff.
• Manage personnel matters including performance reviews.

What we're looking for

Skills & competencies

full-time

day shift

duluth ga

uline

customer service

management

senior

no on-call

drug-free workplace

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance, 401(k) with 6% match, bonus programs, paid holidays, PTO, and tuition assistance.

Why this role

Relocation assistance available, 45+ years of company success, fitness center, and tuition assistance.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.