Automotive Operations Specialist (Field Performance)

Job overview

The Automotive Operations Specialist (Field Performance) is a field-based role in Grand Rapids, MI, with travel up to 80%. Compensation is described as salary plus bonus and a monthly vehicle allowance, but numeric amounts are not specified. MSX International provides operational solutions and services to vehicle manufacturers, retailers, and mobility organizations. The specialist works with dealership teams to assess service operations, identify improvement opportunities, coach staff, and implement best practices. By tracking performance and guiding improvement plans, the role helps dealerships improve customer experience, operational effectiveness, and business results.

What you'll do

• Assess dealership service operations and identify efficiency and performance opportunities
• coach dealership staff on customer service, sales techniques, and operational practices
• partner with dealership leadership on improvement plans
• monitor progress and provide guidance
• document visit observations and recommendations
• track and analyze performance metrics
• build relationships with dealership personnel.

What we're looking for

Skills & competencies

automotive operations specialist

field performance

grand rapids mi

msx international

dealership operations

service operations

automotive

coaching

performance metrics

customer experience

operational improvement

travel up to 80%

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with company match.

Why this role

Field-based work with travel up to 80%; compensation includes salary, bonus, and monthly vehicle allowance.

About the employer

MSX International is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.