Senior Mid-Market Account Director

Job overview

The Senior Mid-Market Account Director role is hybrid for candidates within 30 miles of a Five9 office and remote for candidates outside that radius. The posting states a U.S. base salary of $140,000. Five9 provides cloud contact center software to customers worldwide. The director manages relationships and account strategy for existing customers while identifying opportunities to expand revenue and retain accounts. The role develops sales plans, presents proposals, owns sales cycles, and works with internal teams to support customer satisfaction and growth.

What you'll do

• Build relationships with existing customers
• develop account sales strategies
• identify growth opportunities across customer organizations
• upsell and cross-sell products and services, including AI offerings
• prepare proposals
• generate opportunities through networking and cold-calling
• manage sales cycles and forecasts
• meet sales quotas
• support customer satisfaction and retention
• travel up to 50%.

What we're looking for

Skills & competencies

senior mid-market account director

five9

cloud contact center software

account strategy

customer relationships

saas

ccaas

upselling

cross-selling

ai offerings

hybrid or remote

up to 50% travel

$140,000 base salary

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision coverage
• short- and long-term disability
• basic life insurance
• 401(k) with employer matching
• mental health support platform
• employee stock purchase plan
• paid time off and holidays
• paid volunteer hours
• 12 weeks of paid parental leave.

Why this role

Up to 50% travel; work arrangement depends on distance from a Five9 office: hybrid within 30 miles and remote outside that radius.

About the employer

Five9 is hiring for this role. Industry: Software Publishers. Sector: 51.