Service Advisor

Job overview

The Service Advisor role is onsite in Grand Rapids, MI, and compensation is not specified. LaFontaine Automotive Group describes its work as building careers and strengthening communities while treating customers and team members like family. The advisor manages the customer service experience from vehicle write-up through delivery, coordinating with technicians and the dispatcher, communicating repair information, and supporting customer satisfaction and repeat business.

What you'll do

• Greet customers, assess vehicle concerns, and document repair orders. Explain recommended services, timelines, and cost estimates
• coordinate with technicians and the dispatcher
• update customers about changes
• obtain approvals, payment methods, and signatures
• review completed repair orders for accuracy
• and work toward service department Customer Satisfaction Index goals.

What we're looking for

Skills & competencies

service advisor

grand rapids mi

lafontaine lincoln grand rapids

automotive

customer service

repair orders

service department

customer satisfaction

dealership management system

client communication

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, employer-paid life and AD&D, Employee Assistance Program, voluntary benefits, 401(k) with employer match, Holiday Savings Program with employer match, employee discounts on vehicle purchases and service, paid time off, holiday pay, and employee referral program.

Why this role

Requires at least two years of automotive service advisor or comparable customer-facing service experience, a high school diploma or GED, and a valid driver’s license with satisfactory Motor Vehicle Report.

About the employer

LaFontaine Lincoln Grand Rapids is hiring for this role. Industry: General Automotive Repair. Sector: 81.