Software Support Specialist

Job overview

The Software Support Specialist role is onsite in Waco, TX, with compensation not specified. AxisCare develops web-based home care management software, and this position reports to the Director of Customer Support. The specialist helps clients use AxisCare’s home care software and integrations by investigating inquiries, troubleshooting issues, explaining solutions, and communicating product problems and requests to managers.

What you'll do

• Respond to client requests by phone, email, occasional video calls, and chat
• troubleshoot and explain solutions
• follow up and document work in Zendesk
• report user issues, bugs, and feature requests
• use internal learning resources
• and create help articles or training videos when assigned.

What we're looking for

Skills & competencies

software support specialist

waco tx

axiscare

home care software

client support

troubleshooting

zendesk

full-time

monday-friday

8am-5pm

on-call as necessary

health insurance

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Monthly and annual performance incentives
• professional growth and career development
• health, dental, and vision insurance
• 401(k) match
• company-provided laptop and computer equipment.

Why this role

The posting specifies Monday–Friday, 8 a.m.–5 p.m., and states that on-call work may be necessary.

About the employer

AxisCare is hiring for this role. Industry: Software Publishers. Sector: 51.