Service Operations Support Specialist

Job overview

The Service Operations Support Specialist role is onsite in Chelmsford, MA; compensation is not specified. The position is the company’s first point of contact and supports office operations and technician training and certification coordination. The role helps keep daily office functions organized by handling incoming calls and visitor interactions, routing inquiries, relaying messages, and providing general information. It also coordinates administrative service tasks, including tracking and scheduling technician training and certifications.

What you'll do

• Answer and triage the main phone line
• relay non-urgent messages by email
• provide general information
• handle calls and information discreetly
• maintain knowledge of the company and employees
• coordinate administrative responsibilities, technician training, and certifications.

What we're looking for

Skills & competencies

service operations support

chelmsford ma

gustavo preston company

office administration

phone support

call triage

visitor experience

technician training

certifications

scheduling

microsoft word

excel

outlook

Work arrangement

• Weekend coverage required

About the employer

Gustavo Preston Company is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.