Customer Architect

Job overview

The Customer Architect role is listed in Austin, TX, and Reltio describes flexible work arrangements without specifying this position’s arrangement. The stated overall market compensation range is $145,000–$211,500 USD. Reltio’s cloud-native platform connects and governs enterprise data to support applications and AI systems. The Customer Architect aligns Reltio’s technical solutions with customer needs, supports operational excellence, and coordinates issue resolution. The role builds customer understanding and adoption through technical guidance, onboarding, escalation ownership, and advocacy for product improvements.

What you'll do

• Advise customers on platform capabilities and architectural designs, including integrations
• deliver workshops and advisory services
• manage customer tickets, resolutions, and enhancement requests
• coordinate escalations and timely issue resolution
• support onboarding and executive business reviews
• translate customer needs into documentation and product requests
• travel to customer sites upon request.

What we're looking for

Skills & competencies

customer architect

customer engineering

saas

enterprise data

cloud platforms

rest apis

master data management

technical support

customer advocacy

austin tx

reltio

$145,000–$211,500 usd

aws

gcp

azure

Work arrangement

• Weekend coverage required

Why this role

The posting describes flexible work arrangements at Reltio and travel to customer sites upon request.

About the employer

Reltio is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.