Member Experience Intern
Compensation
N/A
Employment type
Full-time
Work setting
On-site
Location
Austin, TX
Schedule
Day shift
Posted
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Job overview
The Member Experience Intern role is onsite in Austin, TX; compensation is not specified. The position supports Base Power Company’s Member Experience team, which serves as the voice of the company to members and brings member feedback back to the business. The intern helps resolve customer needs and product issues across communication channels, contributing to member satisfaction and insights that inform company priorities. The role combines customer communication, operational detail, and problem-solving in a fast-moving startup environment.
What you'll do
- Engage with members by phone, email, text, and other channels
- troubleshoot and resolve product-related issues
- use tools to track, manage, troubleshoot, and prioritize member interactions.
What we're looking for
- Skills & competencies
- member experience internaustin txbase power companycustomer supportmember communicationsissue resolutiontroubleshootingphone supportemail supporttext supportdistributed batterieselectricity
- Work arrangement
- Weekend coverage required
Why this role
The company describes its mission as rebuilding the electricity grid through a network of distributed batteries.
About the employer
Base Power Company is hiring for this role. Industry: Solar Electric Power Generation. Sector: 22.
Additional details
- Industry sector
- 22
- Industry
- Solar Electric Power Generation
- Occupation code
- 43-4051.00
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Listing ID: 4d84bbda-ba05-4f76-827e-0f62f2c9bd96