Dispatcher / Customer Service Representative

Job overview

The Dispatcher / Customer Service Representative role is onsite in Trumbull, CT. The stated pay range is $16–$22 per hour. Max the Chimney Sweep says it has provided chimney services since 1978 and emphasizes customer satisfaction, honesty, and professionalism. The role connects customers with technicians by managing incoming calls, assessing customer needs, and dispatching service professionals. It also supports customer satisfaction through clear communication, timely solutions, and accurate administrative records.

What you'll do

• Manage incoming calls
• assess customer needs
• dispatch technicians
• communicate with customers and build relationships
• provide timely solutions or alternatives when challenges arise
• maintain accurate records and organized customer account documents.

What we're looking for

Skills & competencies

dispatcher

customer service representative

customer support

technician dispatch

trumbull ct

max the chimney sweep

full-time

$16–$22 per hour

phone skills

crm systems

quickbooks

training

Work arrangement

• Weekend coverage required

Benefits & perks

• Supportive work environment, extensive training, and opportunities for advancement.

Why this role

The posting offers extensive training and notes that QuickBooks familiarity would be beneficial.

About the employer

Max the Chimney Sweep is hiring for this role. Industry: Other Services to Buildings and Dwellings. Sector: 56.